Refund Policy
This Policy describes how to request a refund for a paid but entirely unused token pack in the ForgeLeads service.
1. Eligibility
Spending any number of tokens from a purchased pack counts as actual consumption of the service and forfeits your right to a refund for that pack.
- Request window: within 14 (fourteen) calendar days of token-pack purchase;
- Key condition: not a single token from the paid pack has been spent at the time of the request;
- Refund amount: when the condition is met, the full pack price is refunded minus payment-processor fees;
- Non-refundable: a pack from which any tokens have been spent; the 30-token welcome bonus (not paid for); promo or gifted tokens;
- Refund method: to the original payment instrument (bank card, etc.).
2. How to Request
- Email njoy13@inbox.ru with subject "Refund request".
- Include: your account email, payment date and amount, transaction ID (if known).
- We respond within 3 business days.
- Once approved, refund is initiated within 10 business days.
- Funds arrive at your payment instrument within up to 30 calendar days depending on your payment provider and bank.
3. Reasons for Refusal
- request submitted later than 14 days after purchase;
- at least one token from the paid pack has been spent;
- account suspended for Terms violation;
- request is for the welcome bonus or other gifted/promo tokens.
4. Account Deletion
If you delete your account before requesting a refund, unused tokens are forfeited.
5. Contact
Effective: 2026-07-15.